ZoomInfo Sucks Customer Reviews and Feedback
ZoomInfo is an American subscription-based software as a service (SaaS) company based in Vancouver, Washington that sells access to its database of information about business people and companies to sales, marketing and recruiting professionals. The company was originally established in 2000 as Eliyon Technologies by founders Yonatan Stern and Michel Decary.
Doug issues a warning on sitejabber.com, "Have not heard from ZoomInfo in over a year and now they are threatening me with collections and auto-renewing my account. Awful business practice. Buyer beware."
Engineer (Current Employee) says"Management does not respect people. New ideas are not welcome. People get fired all the time, with no warning or reason. Employees are expected to work essentially around the clock, with no remote options."
Marketing (Former Employee) says"Bad CEO, bad VP of marketing, shady and useless marketing tactics, no collaboration, no scale, no objectives given to employees. Executives are so far removed (literally and physically) from the company and day-to-day the only thing keeping this company afloat is it's niche ability to provide data to sales people so they can solicit.unlimited PTO - but still need anything approvedExecutives, attitude, culture, work ethics"
Sales (Current Employee) says"Some of the talent and management are off-the-charts! The company is moving at a break-neck pace. They have large, untapped markets for future growth, and a lot of cash from the IPO. Good brand name. Nice office space.Management in some groups seems to lack direction, but thinks they're being "agile""
Sales/Marketing (Current Employee) says"Fast paced company with tons of growth. The benefits are great. The location is tough to get to. Seems like they are headed in the right direction."
Account Executive (Former Employee) says"Decent place to get sales experience, great product but working in new business is very transaction. They shove it down your throat that you need to hit certain numbers and often times felt like I was on an island. If you do not produce, you are out. Stressful, hit your number or else"
Former Employee - Customer Support Specialist says"- Stress is the Culture. - Work/Life balance is an issue. My physical and mental health suffered every day. - Upper management is very “My way, or the highway.” - Communication between departments is strained at best, and non-existent at worst. - Day-to-day guidelines and processes change on a weekly, and sometimes daily basis. - Some departments have been understaffed and overworked for months. - Constantly moving goalposts on when it comes to what the job requirements and responsibilities are. - All about hitting a designated number (cases, sales, etc), and you as an employee are just a number. - While the PTO is generous, we were caught in the Catch 22 of choosing between not taking time off in order to be there for our team and deal with the workload, or taking time off and watch our team get slammed due to understaffing. If 1 person took a day off, a normal day became a busy day. If 2 people took a day off, a busy day became a Hell day. - There are some morality questions when it comes to collecting personal information on people, and then selling the info to companies, sometimes without the person’s knowledge."
Former Employee - Research Analyst says"Everything else. Soul sucking scam job. You are just a number to them. It's a very unprofessional environment with most of the people in the research position being fresh out of high school. This job is for you if you like stress, screwing people over by lying over the phone, and enjoy high school drama."
Former Employee - Anonymous Employee says"lack of transparency from leadership, upper management incredibly impatient with short attention span"
Former Employee - Anonymous Employee says"Your teammates and manager will make you comfortable, frequently highlight what you are doing well, and give constructive feedback when it is due. The rest of the staff, including HR and the Executive team, will add to your comfort level and make it a great working environment. However, if you make a mistake outside of not meeting numbers, and it is recurring, you will never know about it until it is too late. Regardless of how well you are doing, HR and your manager’s boss truly will not care enough to inform you of any mistake you may be making and what steps to take to prevent it from happening again. Rather, you will find yourself back at square one after one year. Do yourself a favor and look elsewhere."
And when you ask for your data they claim they dont know the email the spammed.
Dean Seddon says"Was a customer, bit overrated and very expensive. When I tried to leave the customer service peersonwould not leave me alone. Continually trying to arrange an offboarding call. I told them 4 times I wasn't interested and they keep trying."
Titan says"Clearly fraudulent and invasive. Lie about their numbers by a huge stretch. Never try their community edition unless you create a new clean profile (which won;t pass their data collection barrier)"
Lauren Joanna says"I think if you're a UK based recruitment business, especially working in a niche market, I don't think this is the best investment.
It has one or two good features but I would say it is VERY overpriced. I would be happy to pay for this product if it was £50 per month, definitely not the sky high rate it is!
Has a sneaky AUTO RENEW clause to tie you into another 1 or 2 years - And they are very strict with the contract. Please be aware of this.
I have had my fingers burnt here. Tried to get out of the contract after only 24 hours of signing due to it being way too expensive for an unequal amount of value. I couldn't.
Cheaper tools do a similar job if you use them properly - This comment I make in relation to recruiters
Not a particularly nice company either in terms of aggressive sales etc.
End of the day, it's not good value for money for small businesses in the UK"